Privacy at Outside Jobs
Outside Jobs is job-management software for service businesses. This policy explains the information we collect, why we use it, how offline storage works, and how to request access, correction or deletion.
Information we collect
Depending on how you use the app, we may process account and contact details, business details, customer and property information, jobs, schedules, quotes, invoices, crew records, notes, before/after photos, uploaded job images, location or GPS points you choose to provide, device and diagnostic information, notification preferences and a device push-notification token when notifications are enabled, and payment-related status or identifiers.
Card-present and online card payments are processed by Stripe or another disclosed payment provider. Outside Jobs does not need to store a customer's full card number.
Website usage analytics
Our public website and web app may set a first-party visitor identifier so we can measure aggregate usage such as unique visitors, page views, sign-ups and service health. It is used for operating and improving Outside Jobs, not for third-party advertising. We do not use this control-room metric to sell personal information.
How we use information
We use information to provide and secure accounts; schedule and complete work; prepare quotes and invoices; support recurring rounds, offline sync and marketplace matching; process or verify payments; provide measurement and photo-assessment tools; troubleshoot problems; measure service usage; and communicate about the service.
AI photo assessment
If you choose the AI photo-assessment feature, the selected job photos and limited job context are securely sent to OpenAI to assess visible condition, access and complexity. The feature does not decide the final price and should not be used to infer hidden conditions or exact property dimensions. You choose whether to use this feature and which photos to submit.
Customer information entered by businesses
Businesses using Outside Jobs may enter information about their own customers, workers and properties. The business is responsible for having an appropriate reason and authority to collect and use that information. We process it to provide the app to that business.
Offline storage
Outside Jobs is designed for field work. Recent app data, drafts, job changes and selected photos may be stored on the device so work can continue without signal. Queued changes are sent to the service when the device reconnects. Signing out, deleting browser/app storage, uninstalling the app or deleting an account can affect locally stored copies.
Smart Job Arrival and background location
On Android, Smart Job Arrival is selected on by default but does not collect background location until you expressly agree to the in-app disclosure and grant precise location access with “Allow all the time”, Outside Jobs uses location data in the background, including when your phone is locked or the app is closed, to recognise arrival at your saved property pins and to start matching scheduled jobs. If you separately opt in to automatic finishing, an exit event and a further recent GPS check away from that property can finish an active job and prepare a draft invoice; the app never sends an invoice without your action. The feature is limited to the vicinity of saved job sites and does not upload a continuous GPS trail or journey history. Saved property pins and job start/finish records are associated with your business and can sync after signal returns. Android location processing is provided by Google Play services, subject to device location settings, GPS accuracy and system delays. In the web browser, Smart Job Arrival checks your location only when the app page is open. Once approved, Smart Job Arrival remains on across phone locks and restarts without needing a daily toggle. You can turn it off at any time under More, revoke location permission in Android settings, and remove saved pins from job details.
Push notifications
If you enable Android notifications, Outside Jobs uses a device push token to deliver operational alerts such as upcoming jobs, overdue invoices, accepted quotes and payment confirmations. Push delivery uses Google Firebase Cloud Messaging. The token is linked to the signed-in business only while that device is registered; it is disabled on sign-out and removed when the business account is permanently deleted.
Service providers
We may use service providers for hosting, infrastructure, payment processing, maps or aerial imagery, email or messaging (including Google Firebase Cloud Messaging for enabled Android push notifications), analytics/security, and photo or AI assessment when those features are enabled. They receive only the information needed to provide those services and operate under their own legal and security obligations.
Sharing and sale
We do not sell personal information. We may disclose information when needed to provide the service, with the user's direction, to protect the service or its users, or where required by law.
Retention and security
We use reasonable technical and organisational safeguards and retain information for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes and protect against fraud or abuse. No online service can promise absolute security.
Your choices and rights
You can update much of your business information inside the app. You may ask to access, correct or delete personal information. Account deletion can be completed from More → Account & legal → Delete account, or requested through our public deletion page if you cannot sign in.
Contact
Email hello@theoutsidejob.com for privacy questions or requests.